How can we help?
Frequently Asked Questions
If you need help, check out our FAQs. If you can't find what you're looking for, send us an email at contacto@ahlojewelry.com . Our customer service team is here to help with anything you need!
✨ OUR PRODUCTS
Our jewelry is made from high-quality stainless steel and coated in 18k gold using a technique called PVD (Physical Vapor Deposition).
This innovative plating method is 10 times stronger than traditional gold or silver plating, making our jewelry 100% waterproof!
Yes, all of our pieces are made from high-quality stainless steel and are completely nickel-free. The materials we use are safe for people with sensitive or allergy-prone skin.
This is due to our unique plating process! We use the highest quality stainless steel, coated with 18k gold through a technique called PVD (Physical Vapor Deposition).
This plating method is up to ten times thicker than conventional gold plating, is environmentally friendly and involves a vacuum plating process, resulting in an extremely durable finish. This resistance means our pieces can withstand just about anything!
Cleaning:
- Wash the pieces with water and neutral soap;
- Use a soft cloth for cleaning;
- Clean them regularly to maintain their shine and avoid residue.
Storage:
- Uses the Ahlo bag that provides adequate protection;
- Store jewelry separately to avoid scratches;
- Choose bags or boxes with a soft interior and make sure the items are dry before storing.
Every Ahlo order comes in a branded box and with a jewelry pouch for each piece.
Furthermore, we are pleased to inform you that we only use ecological packaging and recycled paper.
Sim, estamos tão confiantes na qualidade das nossas jóias que oferecemos uma garantia vitalícia. ✨